Refund Policy

Last updated: 20 October 2026

This policy covers skincare bought from the Next Gen Skin online shop. Next Gen Skin is the trading name of Tammy Savigar-Boon, 37 Sutherland Crescent, Blythe Bridge, Stoke-on-Trent, Staffordshire ST11 9JT. Nothing here affects your legal rights.

Changing your mind

You can cancel an order for any reason within 14 days of receiving it. Tell us by email at [email protected], then send the items back within 14 days of telling us.

For hygiene reasons, skincare can only be returned this way if it is unopened, unused and still sealed. Once a product has been opened or its seal broken, it cannot be resold, so it cannot be returned for a change of mind.

Send returns to the clinic address above. Return postage is paid by you, and we recommend a tracked service, as the parcel is your responsibility until it reaches us.

Your refund

We refund you within 14 days of receiving the items back, to the card you paid with. If you return the whole order, the refund includes the standard delivery charge you paid.

Faulty, damaged or wrong items

If something arrives damaged, faulty or is not what you ordered, email us with your order details and a photo. You are entitled to a full refund if you tell us within 30 days of delivery, and we will cover any return postage. After 30 days we will repair or replace it, or refund you if that is not possible.

If a product does not suit your skin

Please stop using it and get in touch. A reaction is not a fault in the product, but we would always rather know, and we can advise on what to do next. If you have a severe reaction, seek medical advice.

Treatments

Treatments are booked through Fresha, and the deposit and cancellation terms are shown when you book. If you are unhappy with a treatment, please tell us as soon as you can so we can put it right.

Contact

Email [email protected] with any question about an order or a refund.